if your order contains a pre-order item, i will not be able to ship your order until i have received and quality-checked the products, which may take several months.

if your order only contains in-hand items, please allow 5-7 business days for me to process + ship out your orders. this does not include shipping time.

i use USPS First-Class Mail to ship all orders. once shipped, orders are usually delivered within 3-10 business days -- this is only an estimate and not a guarantee. please refer to your tracking link for a more accurate time.

please refer to the tracking link associated with your order to track your order. you should receive an email with a tracking link once your order ships.

if your tracking link shows that your order is delivered but you cannot find your order, please check with your neighbors or allow an additional day for the order to arrive. sometimes, the delivery service will end up delivering it the next day. otherwise, please file a search request.

if you are still unable to find your order after the search request concludes, please contact me with the findings to discuss a solution together.

if you have a question or a problem with your order that is not answered here, please send an email to hello@plumcabin.com or use the contact form.

please refer to my enamel pin grading guide for information about pin grades.